All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For simple flat rate shipping: We offer $15-18 flat rate shipping to Canada and USA.
Within Canada, orders over $150 ship FREE.
Local delivery is available for all orders within certain postal codes. Upon checkout, if you reside in our local delivery area it will prompt you to select local delivery if you wish.
Deliveries are made within 1-2 business days. You will be notified when your order has been delivered.
We are in discussions on how to offer our customers local pickup. Stay tuned.
We offer international shipping to the following countries: Worldwide.
We currently only offer calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Kylo & Co. is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 12 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
If you have any further questions, please don't hesitate to contact us at email@example.com.